{"id":132,"date":"2019-12-23T13:44:12","date_gmt":"2019-12-23T13:44:12","guid":{"rendered":"https:\/\/seasightontwikkeling6.skyberatedev.nl\/index.php\/courses\/customer-centric-info-tech-strategies\/"},"modified":"2019-12-23T13:44:12","modified_gmt":"2019-12-23T13:44:12","slug":"customer-centric-info-tech-strategies","status":"publish","type":"lp_course","link":"https:\/\/seasightontwikkeling6.skyberatedev.nl\/index.php\/courses\/customer-centric-info-tech-strategies\/","title":{"rendered":"Customer-centric Info-Tech Strategies"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Course Description<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Now more than ever, corporations are investing heavily in IT. The quality of these investments affects the daily work of millions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yet it\u2019s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It\u2019s possible to do better and it\u2019s possible to do so consistently. Use the Business Model Canvas to focus your company strategy and facilitate buy-in from stakeholders.<\/span><\/p>\n<p><div class=\"embed-responsive embed-responsive-16by9\"><iframe loading=\"lazy\" title=\"Drive Digital Transformation With Platform Strategies | Info-Tech Analyst Perspective\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/m-X1ExlQ9uE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">In this two-week course, we\u2019ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Translate your work on the Canvas to specific charters in IT. Rapidly prototype strategically-aligned processes for implementation within your IT infrastructure. How do you define a customer-centric strategy you can actually execute? To do strategic IT, you\u2019ve got to have a strategy! Ideally, you need one that\u2019s easy to understand and use as a clear basis for action.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s what you\u2019ll learn in this course.<\/span><\/p>\n<h3>A Short Description<\/h3>\n<p>A customer-centric way of doing business is a way that provides a positive customer experience before and after the sale in order to drive repeat business, enhance customer loyalty and improve business growth.<\/p>\n<p>But, a customer-centric company is more than a company that offers good service. Both Amazon and Zappos are prime examples of brands that are customer-centric and have spent years creating a culture around the customer and their needs. Their commitment to delivering customer value is genuine \u2013 In fact, Zappos is happy to fire employees if they do not fit within their customer-centric culture!<\/p>\n<p>But, how important is being customer-centric? The good news is that\u2019s becoming very important! Econsultancy recently asked what the most important characteristic is in order to establish a truly \u201cdigital-native\u201d culture. The answer to that question and leading the responses with 58% was to be customer-centric.\u00a0<\/p>\n<p>Enroll in this course to find out.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Now more than ever, corporations are investing heavily in IT. The quality of these investments affects the daily work of millions. Yet it\u2019s not uncommon to see industry surveys where the failure rates for IT projects is over 50%<\/p>\n","protected":false},"featured_media":198,"comment_status":"open","ping_status":"closed","template":"","course_category":[68],"course_tag":[61,67],"class_list":["post-132","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-information-technology","course_tag-general","course_tag-info-tech","pmpro-has-access","course"],"_links":{"self":[{"href":"https:\/\/seasightontwikkeling6.skyberatedev.nl\/index.php\/wp-json\/wp\/v2\/lp_course\/132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/seasightontwikkeling6.skyberatedev.nl\/index.php\/wp-json\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/seasightontwikkeling6.skyberatedev.nl\/index.php\/wp-json\/wp\/v2\/types\/lp_course"}],"replies":[{"embeddable":true,"href":"https:\/\/seasightontwikkeling6.skyberatedev.nl\/index.php\/wp-json\/wp\/v2\/comments?post=132"}],"version-history":[{"count":0,"href":"https:\/\/seasightontwikkeling6.skyberatedev.nl\/index.php\/wp-json\/wp\/v2\/lp_course\/132\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/seasightontwikkeling6.skyberatedev.nl\/index.php\/wp-json\/wp\/v2\/media\/198"}],"wp:attachment":[{"href":"https:\/\/seasightontwikkeling6.skyberatedev.nl\/index.php\/wp-json\/wp\/v2\/media?parent=132"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/seasightontwikkeling6.skyberatedev.nl\/index.php\/wp-json\/wp\/v2\/course_category?post=132"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/seasightontwikkeling6.skyberatedev.nl\/index.php\/wp-json\/wp\/v2\/course_tag?post=132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}